Terms and Conditions
Parties
Merchant
Kesätekemisen keskus Roiske
Ounasjoen Itäpuolentie 21
+358405022500
info@roiskeelle.fi
Business ID: 2886325-4
Customer
The customer agrees to abide by these terms and the merchant-specific conditions when purchasing products and services from [Midnight Sun Wake Oy] online services.
Ordering
General Terms
The prices shown on the online service are inclusive of VAT.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information they provide.
We reserve the right to change our delivery terms. The customer must review the current delivery terms before placing an order.
Reservation Terms
These terms apply to products and services that can be rented or reserved. Collectively, these are referred to as "the object."
Booking
The customer agrees to follow the instructions and rules provided for the reserved service.
The customer is responsible for reviewing the descriptions and instructions for the reserved object(s) as well as the terms and conditions related to the reservation.
The customer’s reservation is binding when the order/payment confirmation has been sent to the email address provided by the customer.
The customer will pay for the reservation using the selected payment method, adhering to the terms and conditions of that payment method.
The booking system will send the order/payment confirmation to the email address provided by the customer.
The merchant is not responsible for a failed reservation; the customer must immediately contact the merchant to correct the situation.
The merchant does not guarantee that the object is still available in this situation.
If the object is not available, the payment will be refunded or, if possible, an alternative object will be offered.
Cancellations and Changes
The cancellation time is the moment the merchant receives notification of the cancellation.
The customer is responsible for ensuring the cancellation is sent in time.
If the customer cancels the reservation:
If the cancellation is made at least 8 hours before the start of the reservation, the full rental price will be refunded.
If less than 8 hours remain before the reservation starts, the full rental price will be charged.
The reservation may be transferred at the customer’s request under the following conditions:
The object cannot be changed in the transfer.
The transfer must occur at least 8 hours before the original reservation starts.
Merchant’s Right to Cancel the Reservation
In case of force majeure, the merchant can cancel the rental of the object. The customer will be notified of the cancellation without delay.
The customer is entitled to a full refund of the rental payment.
No compensation will be provided for any costs incurred by the customer due to the cancellation caused by force majeure.
Use of the Object
Special Terms for Rental Equipment
The customer must familiarize themselves with the safety and usage instructions for the equipment. The equipment should be used carefully and only for its intended purpose. The rental equipment may not be taken out of the country or sub-rented. The equipment may only be used to the extent allowed by the terms and in locations suitable for the user’s skill level. The customer is always responsible for the equipment and accessories used.
For watercraft equipment (e.g., canoes, kayaks, SUP boards, and rowing boats), the customer certifies that they are capable of swimming and have previous experience with the specific equipment.
The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and in the same condition as when it was rented. The customer must immediately notify the lessor if there is any delay in the return. The lessor reserves the right to charge an additional 20% of the rental price for any extra time unless otherwise agreed.
The customer is liable for any damages caused by careless or improper handling and lack of maintenance during the rental period. The customer is responsible for compensating the replacement value of any equipment that is lost or damaged during the rental. The customer must follow transportation, safety, and other regulations. The customer must immediately report any defects in the equipment to the lessor.
The lessor is responsible for repairs resulting from normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that may arise from the use or breakage of the equipment. The lessor is not obliged to provide a replacement for broken rental equipment, nor to compensate for any indirect or direct costs resulting from work interruptions.
Damage Compensation
The customer is obligated to compensate the merchant for any damage caused to the object. The booker is also responsible for any damage caused by other individuals visiting the object during the reservation.
The merchant is not responsible for any harm or costs caused to the customer by natural conditions such as insects, animals, ice conditions, or unexpected weather changes.
Complaints
Any complaints must be made as soon as possible after the issue arises.
If the issue cannot be resolved satisfactorily or if there is a claim for compensation, the complaint must be sent in writing within a month from the end of the rental period or entry ticket.
The merchant will try to process the complaint as quickly as possible, but no later than within a month.
If the customer and merchant cannot reach an agreement, the customer may take the dispute to the Consumer Disputes Board.
Delivery Terms
Formation of the Agreement
A binding contract will be formed once the order has been confirmed (order confirmation/payment confirmation).
The order/payment confirmation will be sent to the customer by email.
Payment Terms
The merchant uses reliable and secure payment intermediaries in their services.
The merchant does not store bank account or credit card information at any stage.
The customer agrees to follow the terms of the selected payment method.
Payment by Invoice
The invoice must be paid by the due date specified on the invoice.
Late payments will incur a late fee. If the invoice is paid after the due date, and late fees have already accumulated, these fees will be billed separately.
If the payment transaction is not successfully completed at the time of the order, the merchant will not process the order.